As a society, we are known to be hard bargainers. From
housewives who haggle with vegetable vendors over every single rupee they shell
out on tomatoes and onions to prospective home buyers who negotiate for months
with real estate agents for saving just a few thousand rupees on a new home to white
collared workers screaming for meager appraisals every year, we always bargain to
ensure a fair deal.
But when it comes to government services, we hardly question
even the harshest injustice meted out to us.
For the last several days, most parts of Tamil Nadu have been doomed to
darkness with power cuts now crossing all tolerable limits. Yet, neither the
housewife nor the businessman or even industrialists, who suffer most, have
questioned the rationale behind the electricity board producing a tariff bill
every two months.
The Citizens Charter spelt out by the Tamil Nadu Electricity
Board to ensure quality service claims that the 50,000-odd workers in the department
strive to ‘render the highest standards of service to you’. Now, that the
service has depleted to just a few hours of electricity despite paying tariffs
on time month after month, the rationale behind paying electricity bills is now
gradually being questioned by the public.
Last week, residents of Kumarapalayam in Erode district had
staged a one-day bandh in their town to condemn the huge power cuts that were
disrupting their lives. Organisers of the
protest, Kongu Weavers Association, had stated that they would stop paying
electricity bills if the power cuts continued.
“It actually makes a lot of sense,” says Rajesh M, a textile
businessman from Tirupur. “When we do not receive the service that we are
entitled to, why should we pay tariffs on time? While we are paying only the
amount of electricity we consume, we apply for a power connection and use state
power resources only because we are assured of uninterrupted power supply,” he
says.
Businessmen like Rajesh who are worst affected point out
that it is about time, electricity consumers formed a forum to fight for their rights.
“Like we have activists for conserving the environment and for human rights, we
need power activists who will fight with the government to ensure us a good
deal. If we do not get power when we need it, we should pay the tariff when we
are needed to,” says Hariharan G from P. N. Pudur, a software engineer in a
city-based firm.
Housewives, who are known for their hard bargaining skills,
should probably take charge and use their negotiating skills for getting us a
good bargain with our power tariff bills.
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